BOOKING
Client may do the booking of any travel services by phone, WA, email, filling the online reservation. A booking is accepted when the Company has confirmed its acceptance in writing and issued a confirmation invoice SURYA FLORES TOUR will not take any responsibilities for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter. Surya Flores Tour should receive client acceptance confirmation letter to purchase the required invoice.
PAYMENT
Land and sea travel services require 20% non-refundable down payment.
Air travel services require full payment in advance.
Accommodation facilities require 1N room charged non-refundable down payment.
Client will receive the invoice of all travel services after all the bookings confirmed by SURYA FLORES TOUR and third party who will in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically canceled if deposit is not received by Flores Pristine by the deposit due date. Payment of the deposit indicates client have read and accepted these Terms and Conditions. Client is able to pay the invoice through bank transfer (USD, Euro, IDR account). Any cost charged by bank or other extra cost caused by the difference currency should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. Flores Pristine should receive the amount for the rest invoice 1 month prior travel date. For any booking received less than 1 month prior travel date, client must settle full amount of the total travel cost.
CANCELLATION BY THE CLIENT
Client may cancel the booking at any time provided that the cancellation is communicated to SURYA FLORES TOUR. Cancellation charges will be applied as below policy :
Air travel services, 100% of total cost or depends on the class fare applied on the ticket.
15 days or more, forfeit of down payment (20% of total amount).
14 – 05 days, 50% of total travel cost.
04 days – day of travel, 100% of total cost.
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FLIGHTS
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Surya Flores Tour is not liable if there is any change to the flight schedule. Flores Pristine not responsible for any losses suffered if client delayed and misses any flights.